How we’re handling COVID-19
The COVID-19 epidemic continues to evolve by the day. As a business and a community, we believe that we must do our part to slow the spread of the virus while we continue to operate.
Our online store remains open and all our people are working remotely, and we’ll be available at firstname.lastname@example.org or via our social channels 24/7.
Please note: Orders are delayed about 1-4 weeks due to order volume coupled with COVID-19's impact on our processing times. We are very sorry for the wait.
Will you continue to launch new products?
We will continue to launch new products carefully during this time. Our hope is that we can bring some sense of normalcy to our customers who still want to shop with us.
What is the plan for online fulfillment?
Our distribution center is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our fulfillment workers are cared for.
Will my shipment be delayed?
Due to COVID-19, we are experiencing shipping delays. Depending on the date your order was placed, it will ship in 1-4 weeks. Should you need to edit the address for your shipment or request a cancellation, you can do so by adressing us at email@example.com. We will advise you with next steps once you reach out to us.
How can I return or exchange?
In response to COVID-19, we have extended our return policy to 90 days, and have waived mail-in return fees for US returns.
What is happening with your factories during this time?
Currently, most of our factories are still open. We have been in constant communication with our factories, suppliers, and distribution center to ensure they are each putting protections in place for their workers.
How are factories taking care of their employees?
Our factories have been going above and beyond to ensure the safety of their workers and are following all government guidelines. All factory workers have paid sick leave and are required to stay at home if they are unwell. Additionally, each factory is enacting stringent measures for optimal hygiene, such as setting up sanitizing stations at each workstation and throughout the workplace, temperature-checking, and educating employees on health and safety. The issue is constantly evolving and we are laser-focused on monitoring new developments at all levels of the supply chain.